Refund Policy
Effective 11 September 2026
Daawat invitations are digital products delivered instantly when you publish. This policy explains when refunds are and aren’t available. It forms part of our Terms of Service.
1. Free to build — you only pay to publish
You can create and preview an invitation for free. You are only charged when you choose to publish. So there is nothing to refund unless and until you make a payment.
2. No refunds after publishing
Because a published invitation is delivered and usable immediately (watermark removed, link live, RSVPs enabled), payments are non-refundable once the invitation is published, except where the law requires otherwise or in the cases in §4.
3. EU / UK customers — your cancellation right and waiver
Consumers in the EU/UK normally have 14 days to cancel a purchase. For digital content delivered immediately, that right is lost once delivery begins if you have asked for immediate delivery and acknowledged the loss of the right. At checkout you expressly request immediate delivery of your published invitation and acknowledge that you therefore lose the 14-day right of withdrawal once it is published. If you have paid but not yet published, you may still request a refund within 14 days.
4. When we will refund
- Technical failure on our side — if a defect prevents your published invitation from working and we cannot fix it in a reasonable time.
- Duplicate or accidental charges.
- Anywhere a refund is required by applicable consumer law.
5. How to request a refund
Email support@getdaawat.com with your account email and order details. Payments and eligible refunds are processed by our payment provider, Blink (our Merchant of Record). Approved refunds go back to your original payment method.
6. Chargebacks
If something goes wrong, please contact us first — we’ll try to make it right faster than a bank dispute. Filing a chargeback without contacting us may lead to your invitation being unpublished.
7. Contact
Daawat — support@getdaawat.com.